Return PolicyAt MiYLO (Market In Your Local Online space), we strive to ensure that every customer enjoys a seamless shopping experience. Our Return Policy is designed to give buyers confidence in every purchase while maintaining fairness for vendors.Eligibility for ReturnsProducts may be eligible for return under the following conditions:The product received is damaged, defective, or not as described.The wrong item, size, or quantity was delivered.The product has manufacturing faults or quality issues verified by MiYLO Support.Non-Returnable ItemsCertain items cannot be returned for hygiene, safety, or market-specific reasons, including:Perishable goods (fresh foods, frozen items, beverages).Health, beauty, and hygiene products once opened.Customized, made-to-order, or digital products.Items that show signs of use, tampering, or intentional damage.Return ProcessTo initiate a return, buyers must contact MiYLO Customer Support within 48 hours of receiving the product. Proof such as photos, videos, or receipts may be requested. MiYLO Support will evaluate the request and, if approved, provide instructions on how the product should be returned.Return ConditionsItems must be returned in their original packaging, with all accessories and labels intact.Products should be unused and in the same condition as received.Returns may be rejected if products are used, incomplete, or damaged due to customer mishandling.Vendor ResponsibilityVendors are required to honor approved return requests. MiYLO reserves the right to penalize vendors who consistently deliver faulty products or fail to process returns in compliance with this policy.Delivery Fees on ReturnsIf the return is due to vendor error (wrong, damaged, or defective items), the vendor or MiYLO will cover the return delivery costs. If the buyer initiates the return for personal reasons (change of mind, wrong size chosen), delivery fees may be deducted from the refund.Refunds After ReturnsRefunds for returned items will be processed once the product is received and verified. Refunds are issued through the original payment method or credited to the buyer’s MiYLO wallet within the applicable timeline.Abuse of Return PolicyMiYLO reserves the right to monitor return patterns. Accounts that abuse the return system with excessive, fraudulent, or false claims may be restricted or suspended.Policy UpdatesMiYLO may update this Return Policy periodically to align with service improvements, customer feedback, or regulatory requirements. Any changes will be effective immediately once published on the Platform.
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