Refund Policy

Refund PolicyAt MiYLO (Market In Your Local Online space), customer satisfaction is a top priority. Our Refund Policy is designed to ensure transparency, protect both buyers and vendors, and create a fair shopping experience for all. By placing an order on MiYLO, you agree to the terms of this Refund Policy.Eligibility for RefundsRefunds are applicable only when an order meets certain conditions, including:The product received is damaged, defective, expired, or not as described by the vendor.The wrong item was delivered.The buyer cancels the order before the vendor processes and ships it.The product fails to meet reasonable quality standards as verified by MiYLO’s support team.Non-Refundable ItemsCertain categories of products are not eligible for refunds, including:Perishable goods such as fresh food, beverages, or frozen items.Opened health, beauty, and hygiene products.Digital goods, downloadable content, and personalized items.Services that have already been rendered.Refund ProcessTo initiate a refund request, buyers must contact MiYLO Customer Support within 48 hours of receiving the product. Buyers may be required to provide evidence such as photos, videos, or order details for verification. Once approved, the refund will be processed through the original payment method or credited to the MiYLO wallet. Refund timelines may vary depending on the payment channel and bank policies.Partial RefundsIn certain cases, MiYLO may issue partial refunds when:Only part of an order is incorrect or defective.The buyer agrees to keep part of the order while returning the rest.Returns for RefundsIn most cases, items eligible for refunds must be returned in their original packaging, unused, and with all accessories intact. Vendors reserve the right to reject returns if products show signs of use, damage not caused by delivery, or tampering.Vendor ResponsibilityVendors are expected to cooperate in the refund process and honor refund requests approved by MiYLO. Failure to comply may result in penalties, account suspension, or removal from the platform.Delivery and Service FeesRefunds cover the cost of the product only. Delivery fees, service charges, or handling fees may not be refundable unless the issue was caused by vendor error or logistics failure.Refund TimelinesApproved refunds are usually processed within 7–14 business days, depending on payment providers. Wallet refunds on MiYLO may reflect instantly or within 48 hours.Fraudulent or Abusive Refund ClaimsMiYLO reserves the right to investigate and decline refund requests suspected to be fraudulent, abusive, or made in bad faith. Repeated misuse of the refund system may result in account suspension.Policy UpdatesMiYLO may update this Refund Policy at any time to reflect improvements in service, legal requirements, or market conditions. Updated versions will be posted on the platform and take effect immediately.