Currently, MiYLO services are focused within Nigeria. However, we are actively working on expanding our operations, and international access will be introduced in phases. Updates will be announced on our platform once available.
MiYLO regularly updates customers about new arrivals, vendor deals, and exclusive promotions via email, SMS, and in-app notifications. You can also subscribe to our newsletter to receive updates directly.
If a delivery partner is unable to locate your address, they will contact you using the phone number provided at checkout. If delivery is still unsuccessful, the package may be returned to the vendor, and additional charges may apply for redelivery.
Yes. Many vendors on MiYLO support bulk orders for businesses, events, and group purchases. You can contact the vendor directly through the platform for bulk pricing or special arrangements.
All payments on MiYLO are held securely until the order is confirmed as delivered. Vendors are only paid after delivery success, ensuring buyers are fully protected. In cases of fraud or misrepresentation, MiYLO investigates immediately and issues refunds where applicable.
MiYLO carefully verifies all vendors before they can list products. In addition, you can view seller ratings, customer reviews, and performance history on their store page. This helps you make informed decisions and shop confidently.
While MiYLO works with trusted logistics partners to ensure timely delivery, delays may sometimes occur due to traffic, weather, or vendor processing. If your order is late, you can track it in real-time or contact Customer Support for assistance. In cases of unreasonable delay, you may be eligible for a refund or compensation.
Currently, MiYLO accepts full payments at checkout. However, we are working on introducing flexible payment solutions, including installment options and credit facilities, to make shopping even more convenient.
If your payment fails during checkout, your order will not be processed. You can retry using another payment method or contact your bank to resolve the issue. MiYLO does not deduct funds for unsuccessful transactions, and any pending deductions will be automatically reversed by your bank.
If you are unavailable, our delivery partner may attempt redelivery or leave the package with a trusted representative at your address. In some cases, additional delivery fees may apply for rescheduling.
MiYLO (Market In Your Local Online space) is a trusted e-commerce and logistics platform that connects buyers and sellers across Nigeria. Our mission is to make shopping easy, reliable, and affordable by combining the convenience of digital ordering with the strength of local businesses. On MiYLO, you can find groceries, electronics, fashion, drinks, and everyday essentials, all from verified vendors with fast and secure delivery.
Yes. Creating an account, browsing products, and exploring vendors on MiYLO is completely free. Buyers only pay for the items they order and applicable delivery fees. For vendors, listing products on MiYLO is also free, with small transaction fees applied only when sales are made. This ensures a fair and transparent marketplace for everyone
MiYLO is open to all users aged 18 and above. We welcome everyday buyers, businesses, and verified vendors who want to reach more customers. Whether you’re shopping for household needs or scaling your business online, MiYLO provides a safe and professional space for everyone.
Placing an order is quick and simple:
1. Browse or search for your desired products.
2. Add items to your cart.
3. Proceed to checkout and enter your delivery details.
4. Select a payment method and confirm your order.
You will receive an order confirmation, and our trusted delivery partners will handle the rest.
MiYLO supports multiple secure payment options, including debit/credit cards, bank transfers, mobile money, and wallet payments. In select areas, Pay on Delivery is available for eligible orders. All payments are protected with advanced security systems to ensure your safety.
To contact a seller directly, go to the product page and click on “Contact Seller”. This allows you to ask questions about the product, confirm details, or request additional information before placing an order. MiYLO also provides an in-app chat system for secure and traceable communication between buyers and vendors.
If your item hasn’t arrived within the expected delivery time, contact the seller first. If there’s no resolution, open a dispute through Miylo Support.
Yes. Refunds are available for eligible orders in line with our Refund Policy. If a product arrives damaged, defective, or not as described, you can request a refund through MiYLO Customer Support. Approved refunds are processed back to your original payment method or credited to your MiYLO wallet for future purchases.
Miylo charges a small commission per successful sale. There are no listing fees for standard products. Visit our Fees & Commissions page for more details.
Seller earnings on MiYLO are automatically credited once an order is successfully delivered and confirmed by the buyer. Payments are transferred directly to your registered bank account or MiYLO Wallet based on your payout settings. Vendors can track all transactions and earnings in their Seller Dashboard for full transparency.
Yes. MiYLO gives vendors the flexibility to create discount codes, run sales campaigns, and offer special promotions directly from the Seller Dashboard. These tools help vendors attract more customers, boost sales, and stay competitive in the marketplace.
Yes. Once your order is confirmed, MiYLO provides real-time order tracking through the app and website. You can follow your package from vendor processing, to dispatch, and finally to delivery at your door. Notifications will also be sent via SMS, email, or in-app alerts.
Absolutely. MiYLO uses advanced encryption technology, trusted payment gateways, and a Buyer Protection program to secure every transaction. Vendors are verified, payments are safe, and our customer support team is always available to resolve any issues.
If you come across a suspicious or misleading product, click the “Report” button on the product page or contact MiYLO Customer Support immediately. Our moderation team investigates all reports quickly, and fraudulent vendors or listings will be removed from the platform.
Go to the MiYLO login page and click “Forgot Password.” Enter your registered email or phone number to receive reset instructions. Follow the steps to create a new secure password and regain access to your account.
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